Terms & Conditions
These Terms and Conditions ("Terms") govern your use of The Wrekin Collection subscription service provided by Shropshire Silver ("we", "us", or "our"). By subscribing to or purchasing from our service, you agree to these Terms in full.
1. Subscription Overview
The Wrekin Collection is a monthly subscription service that delivers curated antique silver pieces to your designated address. Your subscription continues on a rolling basis unless paused or cancelled according to the terms below.
This is a limited service and once all availability is filled, interested parties will be added to a waiting list and notified when subscriptions become available.
2. Collector Profile
To provide a tailored experience, subscribers are required to complete a Collector Profile upon sign-up. The information provided will be used to curate your monthly selection. It is your responsibility to keep this information up to date to avoid duplication or dissatisfaction.
3. Payment & Billing
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Payments are taken monthly in advance via our secure payment gateway.
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You will be billed on the on sign-up and the 5th day of every month thereafter until cancellation.
- Unless otherwise stated, subscriptions will auto-renew upon expiry unless cancelled.
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If your payment method fails, we reserve the right to pause or cancel your subscription.
4. Shipping & Delivery
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Subscription boxes are typically shipped within 10–14 working days of the billing date.
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UK shipping is included in the subscription cost.
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Shropshire Silver is not responsible for delays caused by courier services, customs, or incorrect address details provided by the customer.
5. Cancellations & Pauses
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You may cancel your subscription at any time via your account dashboard or by emailing us at [insert email].
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To avoid being charged for the next cycle, cancellations must be made at least 7 days before the billing date.
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Due to the limited nature of the service, cancelled subscriptions may not be renewable based on availability.
6. Returns & Exchanges
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Due to the curated and antique nature of the items, returns are not generally accepted unless an item is significantly not as described or arrives damaged.
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In such cases, you must notify us within 7 days of receiving the item by emailing info@shropshiresilver..com, including photographs and a description of the issue.
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If we accept a return, you may be offered a replacement item or store credit. Refunds are issued at our discretion.
- If you simply do not like an item, members who accrue or purchase six months of membership will receive one free exchange per six months, exchanges can also be made at cost of £19.99 per article.
7. Authenticity & Condition
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Every item is inspected, catalogued, and accompanied by a Certificate of Authenticity from Shropshire Silver.
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Due to the antique nature of the items, some age-related wear or patina is to be expected and does not constitute a fault.
8. Gift Subscriptions
Gift subscriptions are available and must be paid in full in advance for the selected term. Please ensure the recipient’s shipping address and contact information are provided correctly.
9. Limitation of Liability
Shropshire Silver is not liable for any indirect, incidental, or consequential damages related to the use of our service. Our liability is strictly limited to the value of the subscription purchased.
10. Privacy Policy
We take your privacy seriously. Personal data is used only for order fulfilment, communication, and service improvement. For full details, please refer to our Privacy Policy.
11. Intellectual Property
All content, including photography, logos, and text on our website or included in the subscription materials, is the property of Shropshire Silver and may not be reproduced without permission.
12. Changes to Terms
We reserve the right to update these Terms at any time. Subscribers will be notified of any significant changes in advance via email or website announcement.
Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
📧 Email: info@shropshiresilver.com
📞 Phone: 01952 475841
🌐 Website: www.shropshiresilver.com