Terms & Conditions
Last updated: 28 November 2025
1. Introduction
Welcome to Shropshire Silver. These Terms and Conditions govern your use of our website and services, including The Wrekin Collection memberships and Mystery Boxes. By accessing or using our services, you agree to be bound by these terms.
2. Business Information
Shropshire Silver
Email: info@shropshiresilver.com
Phone: 07309 457111
We are a member of the National Association of Valuers and Auctioneers and operate under the highest professional standards in the industry.
3. Membership Terms
3.1 Subscription Structure
Our multi-month memberships work as a mini subscription, billed upfront to guarantee your monthly boxes. Once subscribed, you commit to receiving the agreed number of monthly deliveries.
3.2 Membership Tiers
We offer different membership tiers (Foundation and Connoisseur), each with specific pricing and benefits as detailed on our website. Tier features and pricing are subject to change for new subscriptions but remain fixed for existing members during their current subscription period.
3.3 Cancellation and Pausing
You cannot cancel your membership halfway through a subscription period. However, you are welcome to pause or cancel future renewals or switch tiers once your current membership period is complete. Please contact us at least 7 days before your renewal date to make changes.
3.4 Auto-Renewal
Unless you notify us otherwise, your membership will automatically renew at the end of each period at the then-current rate. You will receive an email reminder before renewal.
4. Mystery Boxes
4.1 One-Time Purchase
Mystery Boxes are one-time purchases with no ongoing commitment. Each box is guaranteed to contain antique silver with a value exceeding £100.
4.2 Contents
Box contents are carefully curated but not customizable. The specific items you receive cannot be guaranteed, though all items are authentic antique silver pieces.
5. Payment Terms
5.1 Payment Methods
We accept major credit and debit cards. All payments are processed securely through our payment provider.
5.2 Pricing
All prices are in British Pounds (GBP) and include VAT where applicable. Prices are subject to change, but changes will not affect existing subscriptions during their current period.
5.3 Failed Payments
If a payment fails, we will attempt to contact you and retry the payment. If we cannot process your payment after reasonable attempts, we reserve the right to suspend or cancel your membership.
6. Shipping and Delivery
6.1 Delivery Schedule
Membership boxes are dispatched on a monthly basis. Mystery Boxes are typically dispatched within 10 working days of order placement.
6.2 Shipping Costs
Shipping costs, if applicable, will be clearly stated at checkout. We offer free shipping on certain membership tiers and orders over specified amounts.
6.3 Delivery Issues
If your order is lost or damaged in transit, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue, which may include replacement or refund.
6.4 Address Changes
You are responsible for providing accurate delivery information. If you need to update your address, please notify us at least 5 business days before your next scheduled delivery.
7. Returns and Refunds
7.1 Return Policy
As each piece is carefully curated, we cannot accept returns based on personal preference. However, if the item is defective or not as described, then replacements or refunds may be provided on a case by case basis.
7.2 Non-Refundable Items
Membership fees already paid for completed months are non-refundable.
8. Authenticity Guarantee
8.1 Our Commitment
Every piece of silver we send is thoroughly vetted by our professional valuers and accompanied by a certificate of authenticity.
8.2 Disputes
If you believe an item is not as described or not authentic, please contact us immediately with evidence. We will investigate and, if substantiated, provide a full refund or replacement.
9. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of Shropshire Silver or our licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Shropshire Silver shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability for any claim shall not exceed the amount paid by you for the relevant service.
11. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
12. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: info@shropshiresilver.com
Phone: 07309 457111
14. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Shropshire Silver regarding your use of our services.